If we don't have the answer to your question here, please contact us directly via support@altralife.co.uk or call us on 01184532853 and we will be happy to help!


How does Altralife work?

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Altralife is formulated to provide energy, protein, vitamins, and minerals for total diet replacement for weight management.

The recommended dosage is 4 servings per day (each 52g serving to be mixed with 200ml water). These 4 servings can be taken at any time in the day, and this is down to personal preference.

We would suggest trying our starter pack before purchasing any full plans so that you can try all the flavours we offer and ensure you enjoy the shakes/soups. The Altralife
Starter Pack can be purchased by clicking here.

If after trying the starter pack you would like to try one of our plans, you can choose from an 8 week programme, or build your own length plan using our single 1 week pouches.

Please note that Altralife must be used under medical supervision if using as a total diet replacement for longer than 8 weeks.

What product do I need?

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If you have been referred by a dietitian or healthcare provider, please refer back to the email you received from them and this should detail the plan you are on and which link you need to follow to order the correct products.

Our products must be used under medical supervision if using as a total diet replacement for longer than 8 weeks.

How many meal replacements do I have per day?

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The recommended dosage is 4 meal replacements a day.

For specific NHS programme questions, please go directly to your healthcare provider.

Does the 8 week plan come in small sachets?

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No, only the starter pack comes in small sachets, your 8 week plan will contain 8 larger pouches. Each 1.5kg pouch contains 28 meal replacements and includes a scoop to measure out each serving.

I don't want to do an 8 week plan. Can I purchase a single pouch?

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Yes, single pouches can be purchased here.

What vegetables am I allowed to eat alongside my plan?

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You are allowed to have non-starchy vegetables. Please see a list on this website that you can use as a guide.

What can I drink on this plan?

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Your drinks must be calorie free, which means no sugar containing drinks, no milk in tea or coffee and no alcohol.

For specific NHS programme questions, please go directly to your healthcare provider.

How do I mix the shakes and soups?

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For shakes, add 200ml of water to the shaker with your Altralife instant shake mix and the mixing ball. Replace the lid and shake vigorously for 20-30 seconds.

For soups add 50ml of hot water and your Altralife instant soup mix. Mix into a smooth paste with a fork or whisk. Top up the remaining 150ml of hot water and continue to mix. Caution: do not use hot liquid with the shaker.

Please visit our homepage and scroll to the bottom to watch the instructional videos on how to mix your shakes and soups.

How much liquid do I need to add?

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You will need 200ml of water for the shakes and soups. Please note, for the soups you will need hot water.

Caution: do not use hot liquid with the shaker

Is the scoop included?

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Yes, the scoop is included in your pouch. Sometimes it does fall to the bottom of the pouch, so please have a thorough look in your pouch to find it. If you are unable to find your scoop, please contact us at support@altralife.co.uk

How big is the scoop?

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The scoop measures out 26g of product. Please use 2 scoops of product per serving.

2 x 26g scoops = 1 x 52g serving = 1 serving

Please use the scoop that is provided within each pouch, as this is the correct measurement.

How do I fill the scoop?

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Shake pouch before filling scoop.

Scoop powder from the top of pouch and shake off any excess powder from scoop.


Each 52g serving of Altralife instant powdered shake or soup mix should be reconstituted with 200ml water.

How do I get a shaker?

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A free shaker is included in your starter pack. You can purchase additional shakers on our website, please visit this page.

What is the metal ball inside the shaker?

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It is mixer ball that helps to combine the powder to the liquid to make sure your shakes are mixed perfectly.

Is the shaker dishwasher safe?

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We advise against using the dishwasher for our shakers. Please hand wash your shaker to ensure it stays in good condition.


Is Altralife suitable for Halal?

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Yes, Altralife products are suitable for Halal.

Is Altralife suitable for vegans?

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No, unfortunately Altralife products are not suitable for vegans.

Is Altralife suitable for vegetarians?

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Yes, all Altralife products are suitable for vegetarians.

Please note that our
chicken soup does not contain any chicken derivatives, so is suitable for

Is Altralife Kosher?

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No, we do not currently have a Kosher certification for our product just yet.

Do Altralife shakes contain sweetener?

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Yes, Altralife shakes contain sucralose and stevia.  Please email support@nualtra.co.uk for our datasheet.

Do Altralife shakes and soups contain nuts?

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Altralife does not contain any nuts or nut derivatives and our manufacturer states that no nuts are present in the manufacturing or plant facility.


My discount code isn’t working?

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Please check that you have the correct items in your basket for the programme you are completing. If you have been referred by your healthcare provider they should have emailed you a link to the correct product.

If you are still having issues, please contact customer support via support@altralife.co.uk stating the product, your discount code, delivery address, contact phone number and someone will get back to you. Alternatively you can also call customer support via 01184532853.

How long will my order take to arrive?

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We aim to dispatch your order within 2 working days of your order being placed. If you have not received your order, please contact support@altralife.co.uk stating your order number and query.

Please note that bank holidays can cause delays with shipping. We will always try our hardest to get your order to you as quickly as possible.

How many products do I need to add to my basket?

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This will depend on the plan you are doing. For 6 week plans, you get to choose 3 products. For 12 week plans, you get to choose 6 products.
You can mix and match flavours and product types (shakes/soups).

Please make sure you check your basket before checkout to ensure you have selected the correct flavours of shakes and/or soups.

Can I order over the phone?

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For security and data protection reasons we are unable to process any payments over the phone. Our website is the safest and most secure way to purchase Altralife products. We apologise for any inconvenience this may cause.

If you need help creating your order, we are happy to assist over the phone and once your order has been set up, you will receive an email to complete your purchase via a secure payment link. You can contact us on 01184532853.


How much is shipping?

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Shipping is free on all orders.

How long does delivery take?

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We aim for all orders to be received within 2 working days from the order being placed.

Where do you deliver?

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Altralife currently only delivers within the United Kingdom.

What couriers do you use?

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We use DPD and Royal Mail.

How do I track my order?

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Your tracking number will be emailed through to you as soon as it becomes available.

Returns/Damaged Items

What is your returns policy?

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You have 14 days, beginning the day after you receive your order, to initiate any returns or refunds. Please note that only unopened product is eligible to be returned for an exchange or refund. Please contact support@altralife.co.uk to return your order.

Please click here to read our full returns policy.

The wrong flavour was delivered, what do I do?

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Please contact us at support@altralife.co.uk with your order number, contact details and a brief explanation of what was delivered.

I received my delivery but the products are damaged, what do I do?

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We are sorry for any products that arrive damaged! In the unlikely event that this happens, please email us a photo of your damaged products, include your contact details and order number to support@altralife.co.uk and we will be happy to help.

Can I swap a flavour if I don’t like it?

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We recommend that you always try all the flavours in the starter pack before starting your programme, so that you can pick your favourites.

However, in the event that you have ordered a product and you’ve changed your mind, we will arrange for an alternative item of equal value to be sent to you.  You will be asked to pay the postage fee for the alternative product. Please note, this must fall under the 14 day return period policy and be eligible for a return, more details can be found here.

Please email us at support@altralife.co.uk to discuss this and check if you qualify for a return.

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