Please note that you may experience slight delays during the festive period and the run up to Christmas. We appreciate your patience and understanding.

FAQs

If we don't have the answer to your question here, please contact us directly via support@altralife.co.uk or call us on 01184532853 and we will be happy to help!

Products

How does Altralife work?

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What is the Altralife Starter Pack?

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What product do I need?

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How many meal replacements do I have per day?

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Does the 8 week plan come in small sachets?

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I don't want to do an 8 week plan. Can I purchase a single pouch?

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What vegetables am I allowed to eat alongside my plan?

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What can I drink on this plan?

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How do I mix the shakes and soups?

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How much liquid do I need to add?

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Is the scoop included?

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How big is the scoop?

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How do I fill the scoop?

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How do I get a shaker?

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What is the metal ball inside the shaker?

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Is the shaker dishwasher safe?

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Ingredients

Is Altralife suitable for Halal?

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Is Altralife suitable for vegans?

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Is Altralife suitable for vegetarians?

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Is Altralife gluten free?

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Is Altralife Kosher?

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Do Altralife shakes contain sweetener?

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Do Altralife shakes and soups contain nuts?

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Ordering

My discount code isn’t working?

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How long will my order take to arrive?

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Can I order over the phone?

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Delivery

How much is shipping?

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How long does delivery take?

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Where do you deliver?

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What couriers do you use?

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How do I track my order?

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Returns/Damaged Items

What is your returns policy?

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The wrong flavour was delivered, what do I do?

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I received my delivery but the products are damaged, what do I do?

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Can I swap a flavour if I don’t like it?

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